Play Safely at jiya999 — Your Wellbeing Comes First

1 Our Commitment to Responsible Gaming

At jiya999, responsible gaming is not a legal checkbox — it is a core part of how we operate. We genuinely believe that gambling should be an enjoyable form of entertainment, and we are committed to doing everything within our power to ensure it remains that way for every player across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, and beyond.

We understand that for a small number of players, gambling can evolve from a recreational activity into something that causes real harm to their finances, relationships, and mental health. jiya999 takes this seriously. We have invested in a comprehensive suite of responsible gaming tools, built clear processes for players who need help, and trained our support team to respond to welfare concerns with sensitivity and urgency.

Our responsible gaming framework is built on four core principles: prevention, detection, intervention, and support. We aim to prevent problem gambling through transparent information and accessible tools; detect potential issues early through behavioural monitoring; intervene proactively when risk indicators appear; and provide genuine, non-judgmental support for players who need it. These principles guide every decision we make on the jiya999 platform.

2 Age Restriction & Verification

jiya999 operates a strict 18+ policy. Gambling is for adults only, and we do not knowingly allow anyone under the age of 18 to create an account or participate in any form of gambling on our platform. This policy applies to all players accessing jiya999 from Bangladesh and any other location.

Age Verification Process

As part of our Know Your Customer (KYC) obligations, all jiya999 players are required to verify their identity and age before making a withdrawal or when requested by our compliance team. Acceptable identity documents for Bangladesh-based players include:

• National Identity Card (NID) issued by the Bangladesh Election Commission
• Valid Bangladeshi passport
• Birth certificate (for supplementary age verification where required)

If at any point during the verification process we are unable to confirm that a player is 18 years of age or older, we will immediately suspend the account and return any unspent funds deposited via bKash, Nagad, Rocket, or bank transfer to the original payment source. Winnings accrued on an unverified or underage account will be forfeited.

Protecting Minors

We strongly encourage parents and guardians in Bangladesh who share devices with young people to use parental control software to restrict access to online gambling websites. Several reputable filtering tools are available that allow you to block access to gambling platforms at the device or network level. If you believe a minor has accessed jiya999, please contact our support team immediately at [email protected] so that we can take prompt action.

3 Recognising Problem Gambling

Problem gambling does not always develop overnight. It often begins gradually and can be difficult to recognise in yourself or in someone you care about. Being aware of the warning signs is the first step towards seeking help. The following behaviours may indicate that gambling is becoming a problem:

If you recognise one or more of these signs in your own behaviour, we strongly encourage you to take our self-assessment questionnaire below and to reach out to the jiya999 support team or a professional counselling service. Acknowledging a potential problem is a sign of strength, not weakness.

4 Self-Assessment Questionnaire

Answer the following questions honestly to help you reflect on your relationship with gambling. This questionnaire is for personal awareness only — your responses are not recorded or shared with jiya999.

5 Player Protection Tools

jiya999 provides a range of practical tools that give you direct control over your gambling activity. These tools are available to all registered players and can be activated at any time by contacting our support team via live chat or email. We are working to make these tools available directly within the account settings panel as well.

6 Self-Exclusion & Account Closure

If you feel that taking a short break is not enough and you need a longer period away from gambling, jiya999 offers a formal self-exclusion programme. Self-exclusion is a serious, binding commitment to stop gambling for a defined minimum period, and we treat every self-exclusion request with the utmost seriousness and compassion.

How Self-Exclusion Works

To request self-exclusion, contact the jiya999 support team via live chat or by emailing [email protected] with the subject line "Self-Exclusion Request". Our team will process your request within 24 hours. During your self-exclusion period:

• Your jiya999 account will be suspended and you will be unable to log in.
• All pending promotional communications will be stopped immediately.
• Any remaining balance in your account will be returned to your registered payment method (bKash, Nagad, Rocket, or bank account) after identity verification.
• You will not be able to create a new jiya999 account during the self-exclusion period. Attempts to circumvent self-exclusion by registering a new account are a violation of our Terms & Conditions.

Self-Exclusion Durations

• 6 months — minimum self-exclusion period
• 12 months — recommended for players with significant concerns
• 5 years — long-term self-exclusion
• Permanent — irreversible lifetime exclusion from jiya999

After a minimum self-exclusion period expires, reinstatement of your account requires a written request to our support team and a mandatory 7-day reflection period before access is restored. We will also ask you to confirm that you have considered seeking professional support during your exclusion period before we reinstate your account.

7 Support Resources & Help

Seeking help for problem gambling is a courageous and important step. If you or someone you know in Bangladesh is struggling with gambling-related issues, the following resources and contacts may be helpful. jiya999 is not affiliated with any of the external organisations referenced below, but we encourage players to make use of all available support networks.

jiya999 Direct Support

General Guidance for Players in Bangladesh

If you are based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, or anywhere else in Bangladesh and you feel your gambling is becoming a problem, we strongly encourage you to:

• Speak to a trusted family member, close friend, or community leader about your concerns. Opening up about problem gambling can be a significant relief.
• Contact a licensed mental health professional or counsellor. In Bangladesh, several NGOs and private healthcare providers offer confidential counselling services for behavioural issues including compulsive gambling.
• Visit your local Upazila Health Complex or district hospital, where mental health services may be available at low or no cost.
• Reach out to the National Mental Health Helpline (Kaan Pete Roi), which provides confidential emotional support — details are available through official government health portals in Bangladesh.

8 Tips for Safer Play

The vast majority of jiya999 players enjoy gambling as a leisure activity without any negative consequences. Following these practical guidelines can help ensure that your experience at jiya999 remains positive, controlled, and within healthy boundaries.

• Set a strict budget before you play and treat that amount as your entertainment spend for the session — not as an investment you expect to recover. Only gamble with money you can genuinely afford to lose.
• Never chase losses. If you have reached your loss limit for the session, stop playing. Attempting to win back lost money by placing larger bets is one of the most common pathways into problem gambling.
• Set a time limit for each gaming session and stick to it. Use jiya999's session time limit tool to receive automatic alerts when your chosen duration is reached.
• Take regular breaks. Step away from the screen, stretch, and give yourself time to reflect on your session before continuing. This is especially important during long cricket betting or live casino sessions.
• Avoid gambling when you are stressed, sad, tired, or under the influence of alcohol. Emotional states can impair decision-making and lead to impulsive bets that you would not make in a calmer state of mind.
• Balance gambling with other leisure activities. Gambling should be one of many ways you spend your free time — not the primary source of excitement or social interaction in your life.
• Keep gambling separate from financial obligations. Never use money designated for rent, utilities, food, school fees, or other essential household expenses to fund gambling deposits via bKash, Nagad, or bank transfer.
• Be honest with yourself. Regularly review your gambling behaviour using jiya999's account history tools and the self-assessment questionnaire above. Early awareness is the most effective form of prevention.